Upload not working

Report any bugs you find in here and we will aim to address is as soon as we can
tomoswald
Posts: 3735
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upload not working

Post by tomoswald » Sun Oct 06, 2019 5:10 pm

Can you email me the photos to tom@clickasnap.com please Anita?

ilesmic
Posts: 11
Joined: Sat Aug 13, 2016 5:43 pm

Re: Upload not working

Post by ilesmic » Mon Oct 07, 2019 12:42 pm

HI All:

Has anyone had this issue in the upload-- I get the picture in the upload section and then put all my info in-- like the title, story and tags etc and then confirm and when I look at the finished product all that info is not there-- have to redo it all over again. I have been on a trip this last week so did not have time to comment on this-- but was happening all week. Please advise if a bug or a change that I am missing on how to do it.
Thanks
Mike

tomoswald
Posts: 3735
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upload not working

Post by tomoswald » Mon Oct 07, 2019 12:48 pm

This is a bug Mike, we're trying to establish a cause. We thought it was a duplicate naming issue up until yesterday but experiments carried out between us and Anita unfortunately eliminated this. Hopefully get to the bottom of it as soon as is possible

AnitaLynne
Posts: 15
Joined: Fri Jun 07, 2019 5:08 pm

Re: Upload not working

Post by AnitaLynne » Mon Oct 07, 2019 4:25 pm

Hi Tom, thought you would like to know, I have just uploaded a new image. I didn't rename the image before uploading, the thumbnail generated, auto tags were not generated. I entered a description and tags, confirmed, and they were all showing when I looked at the image in my profile.
Progress :)

I cleared my cache since my last upload at the weekend. Don't know if this is pertinent but using Windows 10 with Chrome browser.

tomoswald
Posts: 3735
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upload not working

Post by tomoswald » Mon Oct 07, 2019 4:29 pm

We haven't rolled out the fix yet, but it is being worked on

Re tags
They only appear if objects can be recognized so don't worry if they don't appear. It just means it cannot recognise any objects in the scene with a greater than 80% probability

AnitaLynne
Posts: 15
Joined: Fri Jun 07, 2019 5:08 pm

Re: Upload not working

Post by AnitaLynne » Mon Oct 07, 2019 4:54 pm

Well, and I thought you had fixed it :)
I guess that's the nature of bugs.

Re the tags - interesting I didn't realise that. Previous to the "uploads not working" I found the tags were always generated for my images.

tomoswald
Posts: 3735
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upload not working

Post by tomoswald » Mon Oct 07, 2019 5:00 pm

Well it may have been rolled out in the last few hours and I've not been notified yet

tomoswald
Posts: 3735
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upload not working

Post by tomoswald » Mon Oct 07, 2019 7:01 pm

Should be rolling out a fix later today or tomorrow and an added bonus lightroom tags will be imported if they're present

stigg1
Posts: 2
Joined: Mon Oct 09, 2017 7:14 pm

Re: Upload not working

Post by stigg1 » Wed Oct 09, 2019 5:23 pm

Hi, has the bug been fixed as i had the same problem yesterday?

tomoswald
Posts: 3735
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upload not working

Post by tomoswald » Wed Oct 09, 2019 5:59 pm

Waiting for the roll out to complete at the moment

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