Annual subscription

Learn how to use the ClickASnap. paid per view, photo sharing website
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ralphs
Posts: 5
Joined: Wed Jan 15, 2020 2:08 pm

Annual subscription

Post by ralphs » Wed Mar 25, 2020 3:48 pm

Hi Tom, How do I change from monthly to annual subscription, as the slider in the subscription panel only seems to go to the middle of the slide, and reverts back to monthly after I leave the page?

tomoswald
Posts: 4151
Joined: Mon Jun 06, 2016 7:13 pm

Re: Annual subscription

Post by tomoswald » Wed Mar 25, 2020 3:59 pm

When you move it you should see the pricing change. You just click subscribe on the tier you then wnt to use

ralphs
Posts: 5
Joined: Wed Jan 15, 2020 2:08 pm

Re: Annual subscription

Post by ralphs » Thu Apr 02, 2020 12:12 pm

Hi again, Completed steps as advised, slider to annual and downgrading to 'seller' account. Then upgrading back to 'pro seller' account. I've been charged £38.40 and £57.60 accordingly.
Can you refund the £38.40, as I've been charged twice. Can PM you card payment screen print.
Could you make this operation little easier for others, as while I'm not the sharpest tool in the box, I'm sure others may also be confused.
Thanks

tomoswald
Posts: 4151
Joined: Mon Jun 06, 2016 7:13 pm

Re: Annual subscription

Post by tomoswald » Thu Apr 02, 2020 1:26 pm

yea if you could email me the paypal transaction ID i will refund it to you Ralph (tom@clickasnap.com)

You should first downgrade to the free tier, or effectively you're just paying for another tier

When we look at that section of the site, we'll certainly look into making it simpler

Thanks for your feedback

ralphs
Posts: 5
Joined: Wed Jan 15, 2020 2:08 pm

Re: Annual subscription

Post by ralphs » Thu Apr 02, 2020 2:08 pm

Will do, and thanks

ralphs
Posts: 5
Joined: Wed Jan 15, 2020 2:08 pm

Re: Annual subscription

Post by ralphs » Fri Apr 03, 2020 11:40 am

Confirm refund received, thanks :)

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