Upgrading annual subscription

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roobarb
Posts: 12
Joined: Fri Jan 31, 2020 10:54 pm

Upgrading annual subscription

Post by roobarb » Wed Feb 12, 2020 4:52 pm

I wasn't sure the best place to put this, so it's here ;)

I took out an annual Seller subscription at the beginning of the month, but I'm thinking about upgrading to Pro annual and just wondered how this works.

If I subscribe to Pro am I charged a pro-rata amount and the pro subscription takes over with the same renewal date, or do I take out Pro from the current date and request a partial refund from my Seller subscription?

Hope that makes sense :)

tomoswald
Posts: 3862
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upgrading annual subscription

Post by tomoswald » Wed Feb 12, 2020 5:49 pm

Hi Roo, you'd have to request a partial refund. Email me tom@clicksnap.com if you go ahead and i'll sort it for you

roobarb
Posts: 12
Joined: Fri Jan 31, 2020 10:54 pm

Re: Upgrading annual subscription

Post by roobarb » Wed Feb 12, 2020 9:09 pm

Cheers Tom. I've upgraded and emailed.

tomoswald
Posts: 3862
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upgrading annual subscription

Post by tomoswald » Wed Feb 12, 2020 9:19 pm

Ok, the emails not come through yet

tomoswald
Posts: 3862
Joined: Mon Jun 06, 2016 7:13 pm

Re: Upgrading annual subscription

Post by tomoswald » Thu Feb 13, 2020 7:23 am

Got the email wrong

Tom@clickasnap.com

roobarb
Posts: 12
Joined: Fri Jan 31, 2020 10:54 pm

Re: Upgrading annual subscription

Post by roobarb » Thu Feb 13, 2020 7:41 am

Yes just saw the bounce this morning from my typo. I've resent this morning

roobarb
Posts: 12
Joined: Fri Jan 31, 2020 10:54 pm

Re: Upgrading annual subscription

Post by roobarb » Thu Feb 13, 2020 10:31 pm

Thanks Tom, all received.

Also, since upgrading and using the promo credits, I've seen a big uptick on views and subscribers already :)

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