Tell us about issues you have here

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tomoswald
Posts: 3738
Joined: Mon Jun 06, 2016 7:13 pm

Tell us about issues you have here

Post by tomoswald » Sun Feb 18, 2018 2:07 pm

If you find issues with the site please post them in this thread and we will respond as soon as possible

SianHumphrey
Posts: 47
Joined: Sun Oct 09, 2016 9:01 pm

Re: Tell us about issues you have here

Post by SianHumphrey » Thu Feb 22, 2018 3:16 pm

Hi Tom,

I emailed you yesterday to tom@clickasnap.com regarding a payment issue, not had any acknowledgment yet so I don't know if you've received it or not?

If not, can you let me know and I will try again.

Thank you :-)

Sian

tomoswald
Posts: 3738
Joined: Mon Jun 06, 2016 7:13 pm

Re: Tell us about issues you have here

Post by tomoswald » Thu Feb 22, 2018 3:39 pm

Hi Sian,

I’ve not received any email from you i’m afraid

pogmomadra
Posts: 34
Joined: Tue Apr 18, 2017 12:23 am

Re: Tell us about issues you have here

Post by pogmomadra » Thu Mar 01, 2018 6:44 pm

I have not been able to upload a picture for a couple of days now, when I try I get pop-up 'error uploading, please try again'. I try again but no joy.
I am on desk-top, chrome and have cleared cache. Our internet speed has been slow but has picked up today and is at a speed that I have used to upload pics. here in the past. I am not having trouble using other sites, and have been able to upload pics. to 500px.

tomoswald
Posts: 3738
Joined: Mon Jun 06, 2016 7:13 pm

Re: Tell us about issues you have here

Post by tomoswald » Thu Mar 01, 2018 7:44 pm

Ok, next time it happens can you do a speed test please with specific reference to your upload speed

pogmomadra
Posts: 34
Joined: Tue Apr 18, 2017 12:23 am

Re: Tell us about issues you have here

Post by pogmomadra » Thu Mar 01, 2018 8:16 pm

tomoswald wrote:
Thu Mar 01, 2018 7:44 pm
Ok, next time it happens can you do a speed test please with specific reference to your upload speed
Just tried to upload again, no joy. Upload speed is .98 mb, speed we normally run at and have no problems uploading here in the past. Have tried larger, 25mb pic but trying 14mb pic to see if it makes any difference ( it doesn't)

tomoswald
Posts: 3738
Joined: Mon Jun 06, 2016 7:13 pm

Re: Tell us about issues you have here

Post by tomoswald » Thu Mar 01, 2018 10:12 pm

At .98megabits per second is 0.1 MBs per second at that rate it’ll take almost 3 minutes to upload a 14mb image. The site will likely time out at that rate

pogmomadra
Posts: 34
Joined: Tue Apr 18, 2017 12:23 am

Re: Tell us about issues you have here

Post by pogmomadra » Thu Mar 01, 2018 10:27 pm

tomoswald wrote:
Thu Mar 01, 2018 10:12 pm
At .98megabits per second is 0.1 MBs per second at that rate it’ll take almost 3 minutes to upload a 14mb image. The site will likely time out at that rate
[/quote
Tom, I know it is slow but have checked last uploads and they have uploaded at same speed, bigger files too, up to 30mb pics. For some reason I cannot upload pics anymore, sad because I have enjoyed Clickasnap

tomoswald
Posts: 3738
Joined: Mon Jun 06, 2016 7:13 pm

Re: Tell us about issues you have here

Post by tomoswald » Thu Mar 01, 2018 10:46 pm

I appreciate you have an upload issue but as it’s speed related there really is very little we can do about it unfortunately

pogmomadra
Posts: 34
Joined: Tue Apr 18, 2017 12:23 am

Re: Tell us about issues you have here

Post by pogmomadra » Fri Mar 02, 2018 9:24 am

tomoswald wrote:
Thu Mar 01, 2018 10:46 pm
I appreciate you have an upload issue but as it’s speed related there really is very little we can do about it unfortunately
The last picture I uploaded our speed was .98, the picture before that was .97. The only reason I know is because hubby is often checking speed as it is such an issue for us and the speed checker he uses has a history file. I am not convinced speed is the issue here , unless site has changed drastically in the last couple of weeks, as when I try to upload the upload bar immediately jumps to about an 1/8th full, stops for 30 seconds and then message pops up. Also, I am not having any problem uploading to 500px, pictures are uploading promptly there.

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