Pro Membership

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banubalaji
Posts: 9
Joined: Tue Jun 14, 2016 9:25 am

Pro Membership

Post by banubalaji » Tue Jan 17, 2017 9:31 am

Hi, I took a Pro Membership last month to try it for a month. But today the payment has been automatically taken by Paypal for the next month. But I need to control whether I need the membership or not? I don't see an option to control the same. Please look into it. I don't need an automatic renewal of my Pro Membership every month. Please provide an option where we can control it. Thanks.
Banu Srini

tomoswald
Posts: 3826
Joined: Mon Jun 06, 2016 7:13 pm

Re: Pro Membership

Post by tomoswald » Tue Jan 17, 2017 9:56 am

I am not entirely sure what you mean. If you want to downgrade then just go to your account settings and change your subscription settings

banubalaji
Posts: 9
Joined: Tue Jun 14, 2016 9:25 am

Re: Pro Membership

Post by banubalaji » Tue Jan 17, 2017 12:05 pm

Hi Tom, Thanks for the immediate reply. Just for a clarification. Can downgrading be done at any time to be effective from next month?

tomoswald
Posts: 3826
Joined: Mon Jun 06, 2016 7:13 pm

Re: Pro Membership

Post by tomoswald » Tue Jan 17, 2017 12:09 pm

Yes, you can do it whenever you wish

tonyjefferies
Posts: 32
Joined: Thu Aug 25, 2016 4:16 pm

Re: Pro Membership

Post by tonyjefferies » Sun Mar 12, 2017 2:52 pm

Just upgraded to pro membership Tom. I have done this on blind faith as I haven't seemed to have been able to get any information or questions answered on the forum or on twitter. However, I have now upgraded to the obvious question is.... What do I Do Next ? For example how do I offer clients free downloads and what do I instruct them to do to get the downloads ? 2. I would also like to set up a shop and even purchase some pictures in the form of a jigsaw and a mug. ?

Thanks

Tony Jefferies.

tomoswald
Posts: 3826
Joined: Mon Jun 06, 2016 7:13 pm

Re: Pro Membership

Post by tomoswald » Sun Mar 12, 2017 3:29 pm

Hi tony, there are tutorials in the Tutorials section of the forum explaining how to use the Marketplace

Here is the link for setting up photo sales viewtopic.php?f=33&t=609

GeneWaddle
Posts: 17
Joined: Sat Jun 11, 2016 12:34 am

Re: Pro Membership

Post by GeneWaddle » Wed May 17, 2017 12:19 am

I'm not sure where to post this, so I'll put it here. I had a Seller account that I canceled last month and then this month decided to upgrade to a Pro Seller account and the payment came out for that on May 9th. However I neglected to cancel the reoccurring payment for the seller account on paypal and another payment for that came out today. I have now stopped the seller payment at paypal. If you could return that payment, that would be wonderful. Sorry for the mix-up.

tomoswald
Posts: 3826
Joined: Mon Jun 06, 2016 7:13 pm

Re: Pro Membership

Post by tomoswald » Wed May 17, 2017 8:12 am

Hi Gene, unless you hace two accounts you wouldnt be billed for a seller and pro account at the same time on the same account

GeneWaddle
Posts: 17
Joined: Sat Jun 11, 2016 12:34 am

Re: Pro Membership

Post by GeneWaddle » Wed May 17, 2017 8:43 am

I only have the one account, so I guess we'll see what happens next month. Now that I cancelled the second recurring payment at Paypal, it shouldn't happen again. Thanks Tom.

tomoswald
Posts: 3826
Joined: Mon Jun 06, 2016 7:13 pm

Re: Pro Membership

Post by tomoswald » Wed May 17, 2017 9:12 am

I've refunded it anyhow Gene, let me know if you have any further issues

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