Account Blocked

Discuss anything you like here
tony-smith1
Posts: 15
Joined: Tue Mar 28, 2017 10:30 pm

Account Blocked

Post by tony-smith1 » Tue Mar 28, 2017 10:51 pm

Hi Tom.

I know you're working on why I can't login to my account Tony-Smith since last week. If it helps your Dev's diagnosis, as a test, I've just tried creating this new account tony-smith1 and this works fine. No problem at all logging in with this one, as you can see.

To recap what I've tried so far:

I've tried logging in with 4 different Lap Tops on Windows 7 & 10. I've tried on 2 completely different broadband connections. I've tried a mobile connection on EE with both a lap top & a Windows phone on Windows 8.1. Deleted my Cache/Cookies. Flushed my DNS. I spent 2 hours on Sunday online with my ISP testing their network & my router. I have no problem with any other web sites.

Once I clear my Cache/Cookies, I can browse to CAS without login into my account and I can search around & view all the site. Once I try to login, my account seems to be blocked & I just get a blank page or a Server Not Found message. Also then if I don't clear my Cache/Cookies, I cannot view the site at all.

Hope this helps with diagnosis.

Tony

tomoswald
Posts: 4691
Joined: Mon Jun 06, 2016 7:13 pm

Re: Account Blocked

Post by tomoswald » Tue Mar 28, 2017 10:52 pm

That will help immensely Tony, will pass the link to this on

tony-smith1
Posts: 15
Joined: Tue Mar 28, 2017 10:30 pm

Re: Account Blocked

Post by tony-smith1 » Tue Mar 28, 2017 10:55 pm

Thanks a lot Tom. I'm getting withdrawal symptoms from no Clickasnap ha ha :lol: :lol:

tomoswald
Posts: 4691
Joined: Mon Jun 06, 2016 7:13 pm

Re: Account Blocked

Post by tomoswald » Tue Mar 28, 2017 10:58 pm

We'll sort it as soon as we can

tony-smith1
Posts: 15
Joined: Tue Mar 28, 2017 10:30 pm

Re: Account Blocked

Post by tony-smith1 » Tue Mar 28, 2017 11:13 pm

I'm just off to view all my own pictures now to earn myself some paid views :D 8-) :lol:

If anyone wants to join me, I'll be here https://www.clickasnap.com/tony-smith

teomanewman
Posts: 134
Joined: Sat Oct 01, 2016 1:21 pm

Re: Account Blocked

Post by teomanewman » Tue Mar 28, 2017 11:21 pm

What are the addresses (URLs) when its blank or Not found?

tony-smith1
Posts: 15
Joined: Tue Mar 28, 2017 10:30 pm

Re: Account Blocked

Post by tony-smith1 » Tue Mar 28, 2017 11:29 pm

https://www.clickasnap.com/

I just tried login in & when the page goes blank, this is the URL above.

teomanewman
Posts: 134
Joined: Sat Oct 01, 2016 1:21 pm

Re: Account Blocked

Post by teomanewman » Tue Mar 28, 2017 11:42 pm

Well I'm pretty sure that URL works lol

If you press CTRL + U on that blank page it should show the page source code. Is that also blank?

That should highlight if you're actually getting data or not.

tony-smith1
Posts: 15
Joined: Tue Mar 28, 2017 10:30 pm

Re: Account Blocked

Post by tony-smith1 » Tue Mar 28, 2017 11:51 pm

Ctrl + U on the blank page, stays blank. But the URL changes to view-source:https://www.clickasnap.com/

teomanewman
Posts: 134
Joined: Sat Oct 01, 2016 1:21 pm

Re: Account Blocked

Post by teomanewman » Wed Mar 29, 2017 12:20 am

That's fine.
I can tell you that that's usually always a server script error (bad one) but for security it won't show to the public.

Something the Devs 'should' be able to pin down in the error logs.

Post Reply