Reviewed on 16th June 2021
ClickASnap is devoted to providing a high-quality service to all of its members. If, for whatever reason, you are not satisfied with your purchase then please review our refund policy below to understand your rights as a consumer and as a member of ClickASnap.
ClickASnap is a UK based company, and thus our Refund Policy does fall in line with the United Kingdoms, Consumer Rights Act (2015).
ClickASnap’s Refund Policy is applied in line with our Terms of Service, and your entitlement to a refund does depend on whether or not you have remained in line with our Terms of Service throughout the lifetime of your membership with us.
ClickASnap is a complex platform which offers a variety of services. We first need to understand what our services are categorised as, in order for you to understand what you are entitled to.
ClickASnap offers digital services and content in the form of memberships and their relevant benefits, as well as digital downloads. Digital services/content is defined by the Consumer Rights Act (2015) 'data which are produced and supplied in digital form'.
ClickASnap also offers products for purchase within our shop feature, which are subject to the Sales of Goods Act, under the Consumer Rights Act (2015).
Under the Consumer Rights Act (2015), all products and digital services must be of satisfactory quality (according to the expectations of a reasonable person), fit for purpose and provided as described at the time of purchase.
Should you have concerns that the service or product you have received is not of a satisfactory quality, fit for purpose or as described at the time of purchase, it is your responsibility as the consumer to prove that the digital service or product was faulty at the time it was supplied.
ClickASnap’s refund policy
ClickASnap does not offer a cooling-off period for any of its services or products and all sales are final.
Should the consumer have reasonable concerns that the digital service or product purchase has not been of satisfactory quality (according to the expectations of a reasonable person), fit for purpose or provided as described at the time of purchase, then they must contact customer support within thirty days of their purchase detailing the reasons for their concerns and providing proof to support their concerns. A consumer’s refund request will be reviewed and handled on a case-by-case basis at
ClickASnap’s sole discretion, acting in line with the Consumer Rights Act (2015).
As aforementioned, ClickASnap is a complex platform with a variety of services. Below you will find categories which these services can be summarised into and details as to how refund requests regarding the below are handled. Should your refund request be for any reason other than the above (not of satisfactory quality according to the expectations of a reasonable person, fit for purpose or provided as described at the time of purchase) or without proof of this, then the refund request will be reviewed solely against the below policy rules.
We do not consider refunds when the consumer has chosen to downgrade or cancel their ClickASnap membership prior to their paid-up-to date.
We do not consider refunds (full or pro-Rota) or the early cancellation or downgrading of annual subscriptions. This is due to the discount the consumer receives compared to paying monthly.
Refunds on product orders will be reviewed on a case-by-case basis in line with the Consumer Rights Act (2015). The consumer is required to contact ClickASnap’s customer support team, with details and proof as to how the product was faulty at the time it was supplied. This is also relevant to Digital downloads.
When a Consumer has paid to promote their images or their profile, this promotion can take a period of time which cannot be ascertained. As the promotion of images or a profile will undoubtedly continue until the consumer has received the level of promotion purchased, we will not consider a refund on these payments. Should there be any faults with this service, we would be unquestionably aware of it and be able to remedy the situation to ensure the service is being provided as described, fit for purpose and to reasonable satisfaction.
Clickasnap operates by charging in GBP and paying in USD. Any rates will be converted to the currency of the consumer’s country when purchasing a service or product, as well as when withdrawing any earnings. Instances where a member has mistaken or misunderstood a currency symbol does not provide them with any rights to request a refund and we will not consider refunds under any circumstances in these instances.
Paid Per View benefit
ClickASnap’s Paid Per View benefit is complex, therefore, full details of how this works is provided to the consumer via the FAQ page. This benefit is NOT a service or a product, and therefore, is not relevant to the Consumer Rights Act (2015) or this refund policy. This benefit is subject to our Terms of Service, community guidelines and our Paid Per View Policy.
To summarise, ClickASnap is responsible for providing the consumer with accurate and up to date information about our services and products. The consumer is responsible for reading all information available to them, including ClickASnap’s refund policy, and ensuring that they are confident in the product or service they are opting for before making any payments. It is important that the consumer is confident in their understanding of how ClickASnap works, how much we pay and if their content is suitable for our platform.